Customer Relationship Management

Customer relationship management is one of the best tools and techniques for business organization in which strategies are being created that companies use to manage and analyze customer. This strategy improves customer relationship in order to increase companies sales growth. CRM is a key to your success in marketing business which creates a strong bridge between entrepreneur and customers.

Nanoarch Software develops best CRM Software and incredible technologies for CRM which makes your workforce strong with delivering the right information to the sales and marketing team to increase work performance of the massive business organization.

This technology brings the best communication between clients and employees to increase productivity as this will saves your time, money and infrastructure. We provide best solutions through CRM applications to make the strong relationship as this will allow business owners to automate their services in an efficient manner.

Process of CRM Customisation

Collecting and Storing Data: This is one of the first steps of the CRM software, that it collects the data for the needs and requirements of the customers.

Best Communications between customers: In this steps, We start the process by sending a welcome message to the customers. This makes strong relations between the business service provider and customers.

Talking to the customers Individually: Online queries of the customers, are solved by our experts. We always try to solve all the difficulties of the customers which they are facing in the use of the products.

What We Do

In these growing competitive markets, it is very crucial to delivering the right information to the right person at the right time. Customer relationship management software helps the business organization to communicate properly with their customers for the establishment of their services among larger audiences.

CRM application enables the business organization to analyse the requirements of the customers and perform the tasks in an entire way. This helps to capture new customers for the business organization which give full strength to the system. A custom CRM software development helps you to manage customers relation in operative way.

Basically, there are 3 types of CRM applications: Operational, analytical and collaborative to perform some specific tasks for business organizations.

Operational CRM: The main Concept of this application is to generate leads and converts them into modules through the help of sales modules. It captures all the required details of the customers and provides service throughout customers life cycle. The operational CRM includes sales modules, marketing modules and service modules. This refers to one of the best services that allow the business organization to take better care of their customers. You will get incredible features in our software which allows business owners to monitor their business to provide better services to the customers.

Analytical CRM: This application helps to collect data of the customers coming from different channels to serve customers. Through this business organization can set a methodology for sales, marketing to improve customers relationship and loyalty. This allows the organization to launch better business services and data analysis to launch strong business among targeted audiences. We used advanced technologies in this application as it is a crucial one for running a business smoothly. This is one of the crucial part of customer relationship management. This will also keep records of customers purchasing, selling which allow improving the efficiency of the business organization.

Collaborative CRM: One of the important customer relationship management. This CRM permits several departments of the company to collect the required information including sales, marketing to highlight it and returns better feedback to the customers. It promotes teamwork and excellent features communication tools including emails, chats with the customer to provide them better service.

This also helps to business organization to gather customer’s feedback from the technical support team to provide better services to customers in future. We at Nanoarch Software develop spectacular software for CRM which will increase sales and productivity of the business services.

Special features in Our CRM software

  • Lead Generation and follow up tracking
  • Social media management
  • Reporting and dashboard
  • Mobile CRM (Mobile apps and alerts)
  • Sales Performance management
  • Cloud-based CRM
  • Billing and invoicing facility
  • Standard functionality
  • Data Security+ backup
  • Custom Reporting
  • Helpdesk management

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